More and more, professionals are weaving generative AI (GenAI) into their workflows and are increasingly optimistic about its benefits. As AI use becomes more widespread, the focus has shifted from whether to use AI, to how organisations can strategically apply it for maximum value.
The new Thomson Reuters Institute report, 2025 Generative AI in Professional Services, offers practical insights on AI implementation across industries. Based on feedback from over 1,700 professionals worldwide, it maps the current landscape and future opportunities of GenAI.
Key insights for your organisation
The report explores how the legal, tax, accounting, corporate risk, and government sectors are leveraging GenAI to enhance workflows. The report shows how AI continues to shape the future of professional services through the following key insights:
- Steady Increase in Adoption: 41% of professionals now personally use public GenAI tools like ChatGPT, while 17% leverage industry-specific AI solutions. Organisational adoption has doubled, showing GenAI’s growing importance in daily operations.
- Central to Future Workflows: An overwhelming 95% of professionals believe GenAI will become central to their workflows within five years. This makes developing an AI strategy not just beneficial but essential for staying competitive.
- Positive Outlook Amidst Challenges: Despite challenges with accuracy, over half of professionals feel positive about AI’s impact. They see clear opportunities for enhanced productivity, faster research, and more innovative client solutions.
- Business Impact and Client Relationships: Despite the enthusiasm, many organisations have yet to measure the return on investment (ROI) from GenAI tools. The report emphasises aligning GenAI initiatives with business goals and client expectations to maximise value.
- Building AI-Ready Teams: Only one-third of organisations currently offer GenAI training, creating a significant competitive advantage for firms that invest in upskilling their team.
To truly extract value from GenAI tools, any GenAI plan needs to tie into the larger strategic objectives of an organisation.
Download your free report
Whether you’re a decision-maker looking to integrate AI into your strategy or a practitioner aiming to enhance your skills, this report provides the insights you need to stay ahead. Download the 2025 Generative AI in Professional Services Report from the form on this page to learn how you can harness the power of GenAI to drive innovation and efficiency in your organisation.
