Client service Posts

With decreasing spend and increasing workloads clients are asking firms to do more with less. This means firms must innovative their revenue tactics.

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If you want to be a successful law firm, you need to keep your clients happy — and one of the best ways to do that is by collaborating with your clients.
In fact, effective and continual lawyer-client collaboration and communication can help prevent a wide range of common client complaints.

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With the increasing prevalence of alternative fee arrangements (AFAs) – such as fixed, blended and capped fees and retainers – firms have the ability to increase the client’s perception of…

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In a dynamic legal market that is constantly innovating, developing a successful law firm strategy is more important than ever. How do you set your firm apart? How do you…

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Demanding clients are nothing new in law, so how can you live up to their expectations while maintaining your sanity? Here are some tips to managing client expectations that are unattainable in the short term, or unsustainable in the long term.

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