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Client service Posts
New Rhythm: The Singapore and Hong Kong Legal Markets
As we enter the new pandemic year, businesses in Asia are hopeful that 2021 will signal recovery and possibility.
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3 Things Clients Want in 2021 and How to Deliver Them
With decreasing spend and increasing workloads clients are asking firms to do more with less. This means firms must innovative their revenue tactics.
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Long Road Back: Asian Law Firms Still Coping with Pandemic Impact
While some firms are rolling out various initiatives to ensure smooth working and keep morale up, some things will never be the same.
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Lawyer and Client Collaboration: The Key to Client Retention?
If you want to be a successful law firm, you need to keep your clients happy — and one of the best ways to do that is by collaborating with your clients.
In fact, effective and continual lawyer-client collaboration and communication can help prevent a wide range of common client complaints.
2020 Australia: State of the Legal Market Report
Featuring unique data and market analysis from Peer Monitor, Acritas, Alpha Creates and Barolsky Advisors, this year’s edition is a page-turner. Identify what’s driving the industry to perform.
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Achieving Profitability with Alternative Fee Arrangements
With the increasing prevalence of alternative fee arrangements (AFAs) – such as fixed, blended and capped fees and retainers – firms have the ability to increase the client’s perception of…
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Developing Successful Strategies for Your Law Firm
In a dynamic legal market that is constantly innovating, developing a successful law firm strategy is more important than ever. How do you set your firm apart? How do you…
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A Guide to Managing Client Expectations: Unrealistic to Realistic
Demanding clients are nothing new in law, so how can you live up to their expectations while maintaining your sanity? Here are some tips to managing client expectations that are unattainable in the short term, or unsustainable in the long term.
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